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15 Day-Money Back Guarantee
Rug Link Outlet offers 15 day return/exchange policy
with no restocking fees on any rug that is smaller than 9'x12'.
In case you are not satisfied with your rug please notify us by email or call us : (704)537-6120 toll free: 1-(877)-627-8477 within 3 days from date you received the rug then we will provide you with instructions to ship the rug back to us.
Any rugs smaller than 9'x12' may be returned with
no restocking fees. Rugs 9'x12' or larger will carry 15%
restocking fees of the purchased price. This is due to the high cost of
shipping and handling of the large sizes.
Rugs must be returned in their original condition, wrapped properly in plastic. After we have received and inspected the rug, your money will be refunded to you
in full with no restocking fees.
Return Shipping Charges is Customer's responsibility.
An RA# (Return Authorization Number) must be obtained from us before any rugs can be returned/exchanged.
Rugs returned without an RA# will be refused and sent back to the sender.
Do not accept any rugs that appear to be damaged
from shipping companies. If your rug initially arrives damaged or dirty
Contact us immediately by email or phone. We will gladly arrange for its
pickup and replacement at no charge. We must receive the rugs back into
our warehouse no later than 15 days after you received it.
Please note that the exact detail and colors may vary based on computer monitor's settings.
If you are not sure of the rug's colors on your screen please contact us toll free and we will be glad to try and assist you with the color details. We are not responsible for individual monitor settings.
No refunds/exchanges after 15 days. Pads are returnable if they are unopened and in resalable condition.
Samples, Custom-made rugs, and Custom-made runners are none-returnable, unless there is a defect at arrival in which case we will be glad to provide a replacement of the same item. |
Important:
1-Please write your RA# on the outside of the
package (under the return address).
2-You must provide us with the tracking number by
email or phone so we
can track the rug and issue a refund immediately once we receive it. |
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